Customer Success Intern
As a Customer Experience team member you will be immersed in a fast-paced, customer centric environment where you will be empowered to bring innovative solutions to life while working on real customer projects.
Join our team as a Voice of the Customer (VoC) intern at Micron Technology! At Micron we believe that we win by knowing our customers. That mentality drives our daily commitment to deliver an unparalleled customer experience. As a CX team member you will be immersed in a fast-paced, customer centric environment where you will be empowered to bring innovative solutions to life while working on real customer projects.
The CX intern will be mentored by the VoC Program Manager to gain capabilities in customer analytics, program management, corporate communication development and other CX skill-sets.
- Act as a VoC team member through participation in internal stakeholder reviews and cross functional collaboration with decision makers at all levels
- Mine data to develop a deep understanding of our customer sentiment, define best practices, and identify process gaps and areas of opportunity
- Support, sustain and advance established processes
- Review current branded program and training materials, propose and promote new techniques to improve visibility and drive optimal engagement
- Create customer-success strategies that influence Micron’s responsiveness and ease of doing business
Education:
- Currently pursuing a degree in Business Administration, Communications or related field
- Engineering and Marketing majors also encouraged to apply
- Minimum of junior status with at least one quarter/semester of school remaining following the internship
- Must be a current student, must not graduate before September 2024.
Preferred Qualifications:
- Customer obsessed with a passion for growth
- Strong business acumen and relationship management
- Excellent verbal and written communication, analytical and presentation skills